Get higher ROI

on your existing advertising spend

ASSIGN VALUE
TO EVERY RESPONSE

CONVERSATION MONITOR

Conversation Monitor listens to every call you have with customers. Then, through our unique algorithms, it qualifies those conversations and delivers insights that will help you improve your marketing programs. We developed Conversation Monitor so that you can move beyond counting the number of calls to measuring the quality of the conversations.

FIND OUT HOW CONVERSATION
MARKETING CAN IMPROVE ROI

ConversationMonitor-phone

UNDERSTAND CONSUMER MOTIVATION

As marketers, we know how important it is to understand what motivates your customers and how they talk about your products and services. Run Conversation Monitor to get reports and insights into ad response, then optimize the channels, creative and calls to action to drive the most effective conversations and increase sales and revenue for your business.

 

IMPROVE YOUR MARKETING

Analyzing what happened during a phone conversation was once a manual process that many businesses simply could not afford. With advanced automation options, our Conversation Monitor takes care of the speech analysis for you. It generates easy-to-understand reports that help marketers in any industry allocate ad budgets through better insights and decisions.

FIND OUT HOW ATTRIBUTION MONITOR MEASURES
RESULTS IN YOUR MARKETING CHANNELS

MACHINE LEARNING ALGORITHMS

Our Response Analytics Platform has built-in machine learning algorithms that will take care of all reporting and analysis. All you have to do is implement a tracking script across your campaign and the insights will be delivered inside your reporting dashboard.

KEY FEATURES:

MACHINE TRANSCRIPTION
Accurate transcripts generate automatically with our world-class, speech-to-text technology.

CUSTOM VOCABULARY
You can add industry-specific terms and acronyms to your dictionary to increase transcript accuracy.

PER WORD CONFIDENCE
Automated and granular classification of calls with confidence scores are generated for each word in your transcript.

STEREO RECORDING
Both sides of the call are recorded as separate channels for accurate analysis and interpretation.

REDACTION AS NEEDED
Increase data security by removing sensitive information from recordings, including PCI, SSN, names and more.

KEYWORD SPOTTING
Detect and flag agent script errors, product names, marketing campaigns and other keywords of interest.

WANT TO LEARN WHAT ELSE WE CAN HELP YOU WITH?

TELMETRICS PROVIDES EXCELLENT CUSTOMER SERVICE, HAS A VERY RELIABLE ORDERING PORTAL, AND PROVIDES DETAILED REPORTING THAT ENABLES US TO PROVE VALUE TO OUR ADVERTISER.”

– MINDY SWIGARD, SENIOR MARKETING STRATEGIST, BERRY NETWORK INC, YP

telmetrics_logotip

ACCESS INSIGHTS ON YOUR CUSTOMERS’ RESPONSES